Current delivery rates are as follows
UK Standard delivery (up to 4 working days) - £2.95
UK Next day delivery (if ordered by 4.30pm Monday to Thursday) – £5.95
UK Saturday delivery (if ordered by 4.30pm Friday) - £8.95
UK Monday delivery (if ordered by 10.30am Sat) - £5.95
Europe and Ireland (up to 10 working days) - £8.50
International including USA and Canada (up to 14 working days) - £15.95
We also offer free standard delivery to the above on all orders over £50 (UK delivery only)
Receive your order within 4 working days (excluding Sundays and Bank Holidays) Please note that a signature will be required for all orders. Please allow extra time for delivery to the following postcodes - HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB, BT, IM, JE, GY
Order before 5pm to receive your product the next day. Orders placed after 5pm will not be dispatched until the following working day.
Orders placed after 4.30pm on Friday and 4.30pm on Monday please expect delivery on the following Tuesday.
Delivery is not possible on a Sunday or Bank Holidays (this includes Good Friday and Saturday of bank holiday weekends).
Please note that signatures are required for next day delivery and if no one is available to take delivery of the item a calling card will be left by the courier/post office.
Next Day Delivery is not available to the following postcodes - HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB, BT, IM, JE, GY
Europe – estimated delivery time is 5-10 working days.
USA and Canada – estimated delivery time is 7-14 working days
Once the delivery has reached the destination country, any customs or import duties are the recipient’s responsibility. Please check your local Customs Office for more information.
If you would like to refund/return your item you have 21 of the date shown on the dispatch note
(Please note, SALE goods are non-returnable)
If you are not entirely satisfied with your purchase, please return the item within 14 days of the date shown on the dispatch note.
21 day for International/Europe.
Please note the delivery charge and return cost is non refundable.
All products must be returned in its original unused condition.
Any garments returned with make up stains/marks will not be refunded or exchanged including perfume and deodorant.
We may refuse to provide a refund where products are not returned in its unused state. This does not affect your statutory right as a consumer.
If the product was purchased in a promotion such as buy one get one free, all items must be returned or no refund will be given.
All lingerie items are non-returnable i.e. swimwear, thongs, briefs & bodysuits for hygiene reasons and this will be stated in the product description on the listing.
Pierced jewellery is also non-returnable.
Please note, if you return an item outside of the 14 days, we cannot refund you for the returned item. We are also not able to send it back to you. So please check the date on the dispatch date before returning your item.
Items must be returned at the customer's expense.
You must obtain proof pf postage just in case your order is lost on its way back to The Fashion Bible. Failure to do so may result in us not being able to process your return.
We reserve the right not to refund if you return items to us outside the terms of our returns policy.
2. HOW TO MAKE A RETURN
If you wish to return a product, please follow the steps set out below.
Complete the invoice stating next to the item REFUND and enclose it together with your returns items inside your parcel within 14 days. Goods returned without this information may not be processed.
Peel off the return label and attach it to the outside of your parcel.
Post the item back to us. At present we do not offer pre-paid postal returns therefore the cost of the return is borne by you. We strongly recommend you use a recorded delivery service and keep your proof of postage.
Keep your proof of postage safe until the return is processed.
It can take up to 7 days for us to receive your return. Once we are in receipt of the item(s) we will inspect and process the refund within 14 working days of receiving the returned product. We will issue the refund as soon as we are confident the goods are in their original condition. We will refund the money to the payment method originally used to pay for the item (debit card, Paypal etc).
All goods will be inspected upon return and any item in unsuitable condition will be sent back to you and no refund will be given.
Products returned by you because of a fault will be examined and if found to be defective will be refunded in full, including a refund of the delivery charges for sending the item to you. In the event that we do not receive the returned goods, we will ask you to provide the proof of postage from the Post Office. We reserve the right to refuse a refund if you are unable to provide the proof of postage.
We only offer exchanges of the same product, in a different colour or size. Once an exchange has been approved it will be sent out to you free of charge. If we are unable to exchange the item we will contact you via email with an explanation and provide a full refund minus the original delivery charge to the original payment method which was used. The customer may only exchange a product once.